Do's and Don'ts of Debt Collection
Recently, a local news station filed a report on a Houston based company that has undergone a rash of consumer complaints. Consumers in Houston, and throughout Texas, are alleging that Telecheck, a check verification company, has been harassing them regarding debts from bad checks. Many of the consumers state that they had never even shopped at many of stores where the alleged bad checks were written.
If you are receiving phone calls and letters from businesses seeking to collect debts, there are certain guidelines they must follow to legally attempt to collect a debt. If you have knowledge of these guidelines, you can protect yourself and your credit. For example, debt collectors are not allowed to contact you outside of the hours of 8 am to 9 pm, unless they have your consent.
Surprisingly, debt collectors are allowed to contact other people in regards to your debt. However, they are limited to only asking questions about your address, home phone number, or place of business. It is illegal for a debt collector to discuss the debt with anyone other than you, your spouse, or your attorney. You may ask a debt collector to stop contacting you, but the only way to insure that this happens is by sending them a letter, certified mail, return receipt. Once you request no further contact, the debt collector must abide.
There are a number of things that debt collectors can and cannot say to you, according to both federal debt collection laws and Texas debt collection laws.
If these third party debt collectors violate federal and state laws, you may be able to pursue legal action. If the debt collector is found liable, you can collect for actual damages such as lost wages and medical bills. You may also be able to recover statutory damages and recover for your attorneys' fees and court costs. Arming yourself with the knowledge of what these debt collectors can or cannot due is your best protection for yourself and your credit.